If there is any factory issue, you can contact the Integrity Customer Care team and the issue will be resolved. Thank you for your interest. The item “Presale Seduisante Elyse Elise Jolie NRFB Fashion Royalty” is in sale since Monday, December 11, 2017. This item is in the category “Dolls & Bears\Dolls\By Brand, Company, Character\Integrity, Fashion Royalty”. The seller is “curio_city” and is located in Jersey City, New Jersey. This item can be shipped to United States, all countries in Europe, Canada, Japan, Australia.